COMMITTED TO SAFETY, RELIABILITY, OUR COMMUNITIES, AND YOU
At Pioneer Electric, we are committed to our consumer-members. That commitment is deep-rooted in our service. That has been the case since the beginning. Starting with the very first pole setting in Piqua in 1935 until now, safety, reliability, our communities, and our members are most important.
Below are just a few items we believe exemplified our overall commitment in 2018:
We took on a new safety initiative called Commitment to Zero Contacts, developed through the National Rural Electric Cooperative Association and Federated Rural Electric Insurance Exchange. We officially pledged to “commit to zero” in June. That decision helped to attain no lost time due to accidents or injuries since that pledge was taken — an accomplishment we have not attained since 2012. It has created an open dialogue among employees to discuss near-miss situations and learning from mistakes instead of being punished for them.
At the conclusion of the year, the ash tree removal program was 98 percent complete. We continued to test poles, replace poles, and trim trees as we have for years. Crews replaced lines and completed general maintenance on substations — all as a commitment to reliability and a commitment to you.
Our member service representatives answered more than 27,000 calls, because when you call and need assistance or have a question, you rely on our representatives to answer your questions and address your needs.
We strengthened our commitment to community by raising more than $2,600 in employee-contributed funds to donate to organizations that make an impact on the communities we serve. In addition to that, more than 680 pounds of nonperishable items were donated by employees to local food pantries, again helping local people — our communities. Children of members were awarded scholarships, and local economic development programs also received funds.
Our line personnel not only took care of our own members and communities, but also assisted our co-op communities by providing mutual-aid restoration in North Carolina in the aftermath of Hurricane Florence and Hurricane Michael.
And then, there’s you, our consumer-members, whom we are committed to serving every single day through reliable and responsive service, education, and rebate and incentive opportunities.
We acknowledge that our business would not exist without your support. Your high expectations, combined with your consistent appreciation and feedback, lets us know we are on the right track. We exist to serve you and are proud to do so 24 hours a day, 7 days a week, and 365 days a year.
Ronald P. Clark, Board of Trustees Chair
Ronald P. Salyer, President & CEO